Question 1

What is AINexLayer?

Accepted Answer

AINexLayer is an all-in-one enterprise AI SaaS platform for agents, knowledge, data, and automation. Connect documents, databases, APIs, apps, and IoT sources, then query them with the LLMs you choose — cloud or local.

Question 2

Which LLM providers can I use?

Accepted Answer

You can bring OpenAI, Anthropic, Gemini, and other cloud providers, or run local models via Ollama and similar runtimes. AINexLayer is multi-LLM by design so teams are not locked into a single vendor.

Question 3

Can we use private cloud or self-host?

Accepted Answer

Yes. Enterprise plans support private cloud and self-hosted options with SSO/OIDC/SAML and SLA-backed priority support. Start free on cloud, or contact sales for Enterprise plan details.

Question 4

How does billing work?

Accepted Answer

AINexLayer uses a shared credit balance for usage across the platform. You pay as you go — add credits when you need them. See the Pricing page for current plans and credit details.

Question 5

What is AINexLayer Core?

Accepted Answer

AINexLayer Core is the knowledge and agent hub — RAG, agents, workflows, multi-LLM chat, document intelligence, and team collaboration over your connected data.

Question 6

What is AIPrismaLayer?

Accepted Answer

AIPrismaLayer adds AI-powered analytics: agentic BI, auto dashboards, SQL lab, and guided data exploration on top of your enterprise data.

Question 7

What is AIERPLayer?

Accepted Answer

AIERPLayer covers ERP and HR workflows — accounting, HRMS, payroll, inventory, and operations — with AI assistance across day-to-day business processes.

Question 8

What is AIIOTLayer?

Accepted Answer

AIIOTLayer is the IoT and telemetry layer: device management, rule engines, real-time dashboards, and alerts for industrial and connected-device workloads.

Question 9

Do I need every product, or can I start with one?

Accepted Answer

You can start with AINexLayer Core and add AIPrismaLayer, AIERPLayer, or AIIOTLayer as your use cases grow. Enterprise plans can include multiple products under one workspace and support agreement.

Question 10

How quickly will someone respond?

Accepted Answer

Sales inquiries are typically answered within a few business hours. Technical support aims for same-day responses on business days. Enterprise customers can get SLA-backed response targets.

Question 11

Where can I find documentation?

Accepted Answer

For setup guides, connectors, and product walkthroughs, reach us at support@ainexlayer.com or use this form — we’ll send the right materials for your stack.

Question 12

How do I report a security concern?

Accepted Answer

Email support@ainexlayer.com with “Security” in the subject. Do not include secrets in the form if you prefer a private channel — we will follow up with a secure path.

Question 13

Can we get a product walkthrough?

Accepted Answer

Yes. Choose Sales or Technical Support above, or use the form and select “Enterprise plan” under interest. Or Start Free to explore the platform yourself in minutes.

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